Automation for manufacturing and engineering.
Service and spare-part enquiries, trade fair contacts, maintenance, complaints and documentation: we automate the workflows around your products, so sales and service can respond faster. On request, entirely on your own servers.
Where time is lost in day-to-day work.
Most businesses know exactly which tasks are a nuisance. What is missing is the time to solve them differently. That is exactly where we come in: with workflows that run in the background and noticeably relieve your team.
- Service and spare-part enquiries arrive unstructured by e-mail and phone.
- Trade fair contacts sit on the desk as business cards for weeks.
- Quotes for machines and spare parts are not consistently followed up.
- Technical documentation has to be translated into several languages.
- Knowledge about machines is locked in manuals that nobody can search quickly.
Typical workflows for manufacturing and engineering
Examples from practice. Which of them pay off first for you, we clarify in the free check.
- Inbox
- AI
- Ticket
Service and spare-part enquiries
The AI identifies machine, serial number, part number and urgency in incoming enquiries, creates a ticket and routes it to the right person.
- QR form
- CRM
- Follow-up
Trade fair contacts straight into the CRM
Contacts from the stand land in the CRM immediately via a form, with a note and an owner. The next day a personal follow-up e-mail goes out automatically.
- Form
- Case
- Tracking
Record complaints in a structured way
Complaints are recorded with photos, order and defect description, distributed to quality and service, and tracked through to completion.
- Installed base list
- n8n
- Reminder
Remind customers of maintenance dates
Customers receive a reminder with a suggested appointment in good time before maintenance is due. This secures service revenue.
- Document
- AI
- Check
Translate documentation
Manuals and data sheets are translated into further languages with AI, using your technical vocabulary. A person checks before release.
- Manuals
- AI
- Answer with source
AI Assistant for manuals
An internal assistant answers questions from manuals, maintenance instructions and service knowledge, always citing the source.
The trade fair package
What hardly any provider can deliver from a single source: we shoot the film for your stand and make sure every conversation becomes a contact that gets followed up.
Film for the stand
An industrial film that shows your machine in action, on the screen at the stand and later in sales.
QR code at the stand
Visitors scan the code and leave their details and interests in a short form. No more stacks of business cards.
Straight into the CRM
Every contact lands in the CRM immediately with a conversation note and is assigned to the right salesperson.
Follow up with film
The next day every contact receives a personal e-mail with the film and the right contact person.
Industrial films from practice
The videos are only loaded once you click Play. Only then does your browser connect to YouTube.
Your know-how stays with you.
Design data, prices and customer relationships are the capital of an industrial company. That is why your workflows run on your own server in Germany or in your data centre, not in somebody else’s cloud.
- Operation on your own server or in your own data centre
- Non-disclosure agreement before we look at any of your data
- The AI receives only approved content, on request with models on your own server
- Documented data flows for IT and data protection
Industry and technology
“Lumen/21 repeatedly manages to produce outstanding material in industrial film with precision and reliability. Even on short-notice projects, they are always our competent point of contact.”
“Working with Lumen/21 was straightforward and results-driven from the start. Fast response times, high quality and a team that thinks along with you.”
We work with your systems.
We connect your inbox, a CRM such as Pipedrive or HubSpot, ticketing systems, trade fair forms and your ERP, as long as it offers an interface or a data export. On request, the workflows run entirely within your own infrastructure.
The technical foundation is usually n8n on servers in Germany. This keeps your data under control, and there are no per-execution fees.
Matching workflows from the library
- Form
- n8n
- Pipedrive
Website enquiries straight into the CRM
Every enquiry lands in Pipedrive as a deal straight away, with a confirmation sent.
- Schedule
- Pipedrive
- AI
- Sales
Follow up automatically when a deal stalls
No enquiry gets forgotten any more.
- Inbox
- AI
- Rules
- Team
Sort service enquiries automatically
Every email reaches the right team, urgent ones first.
- Schedule
- Sources
- n8n
- AI
Weekly report with AI summary
On Mondays at 7:00, the week’s figures are waiting in your inbox.
Matching guides
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ReadFAQ
Does this work with our ERP?
If your ERP offers an interface or a regular data export, yes. We check this in the initial call. Many workflows around the inbox, CRM and forms also work independently of it.
Can the workflows run in our own data centre?
Yes. The n8n platform can be run entirely within your infrastructure. AI models can also run on your own servers if data must not leave the building.
Do you really offer film and automation from a single source?
Yes. We have been producing industrial films for years, among others for Dorst Technologies. We build the automation behind it ourselves. This saves coordination between two service providers.
Automation for other industries
Tax firms
Receipts, documents, client enquiries and deadlines.
Property management
Damage reports, tradespeople, enquiries and meetings.
Car dealerships
Leads from vehicle marketplaces, test drives, workshop and reviews.
Trades businesses
Enquiries, quotes, reports from the phone and invoices.
Public administration & education
Citizen enquiries, applications, committee support and e-invoice.
