Sort service enquiries automatically
Every email reaches the right team, urgent ones first.
- InboxEnquiry to info@
- AIidentifies the request and its urgency
- Rulesdecide who is responsible
- TeamTicket or forwarding
The problem
Everything lands in the shared inbox. Someone sorts it by hand in the morning, urgent cases get lost, and customers wait.
n8n reads new emails in the shared inbox.
An AI identifies the request, for example a complaint, an order or a question, and estimates the urgency.
Fixed rules decide who is responsible. The AI makes suggestions; the rules decide.
The enquiry is created as a ticket or forwarded, and urgent cases are also flagged.
What matters when building it
A workflow is only finished once the special cases have been considered. These are the typical pitfalls, and this is how we solve them.
- Uncertain classificationIf the AI is unsure, the enquiry goes to a central point rather than the wrong department.
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The reply is already written; you just review it.
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Website enquiries straight into the CRM
Every enquiry lands in Pipedrive as a deal straight away, with a confirmation sent.
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Enrich new contacts automatically
Industry, website and size are added before sales picks up the phone.
The time given is a typical guide. What is possible for you, we clarify in the initial call.
