AI reply drafts for customer enquiries
The reply is already written; you just review it.
- InboxCustomer enquiry arrives
- Knowledge baserelevant info and prices
- AIdrafts a reply
- Humanreviews and sends
The problem
Many enquiries are similar, yet every reply is written from scratch and the information is looked up again each time.
n8n detects a new customer enquiry.
The relevant information is retrieved from a maintained knowledge base of prices, processes and terms.
An AI uses it to draft a reply in your company’s tone.
The draft is waiting in the inbox. A person reviews, edits and sends it.
What matters when building it
A workflow is only finished once the special cases have been considered. These are the typical pitfalls, and this is how we solve them.
- Invented detailsThe AI may only use content from the knowledge base. If something is missing, it says so in the draft.
- PrivacyCustomer data is reduced to the essentials before it is passed to the AI.
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Industry, website and size are added before sales picks up the phone.
The time given is a typical guide. What is possible for you, we clarify in the initial call.
